Fair, Transparent & Protective Booking Terms

You do not need to wait in your hotel room. Simply leave your laundry bag with the front desk reception with your name or room number.

Our courier collects your bag within your requested window. Clean, fresh clothes are delivered back neatly folded in sealed protective bags directly to your hotel reception with photo confirmation.

Pricing is transparently calculated by kilogram ($2.50–$3.00/kg depending on the city, from about 65k VND/kg). All essential steps—premium detergent, fabric softener, machine drying, and crisp folding—are fully included.

If actual weight differs slightly from your initial online estimate, we adjust transparently and share a digital scale photo via WhatsApp.

Travel plans can be unpredictable. You can change your pickup time slot for free, or cancel for a 100% full instant refund anytime before the courier collects your items.

Once your laundry has arrived at the facility and the washing cycle has begun, the order is in progress and cannot be cancelled.

If any item does not meet your expectations for freshness or cleanliness, let us know within 24 hours and we will gladly re-wash your clothing free of charge.

For delicate or technical items (silk, wool, Gore-Tex hiking apparel): Simply separate them or add a note so our team uses gentle cold-wash and low-temperature drying cycles.

Please check all pockets before sending your laundry bag. Our intake specialists carefully inspect pockets and safely store any forgotten passports, cash, or earbuds for prompt return.

In the rare event of damage or loss caused by machinery or courier handling, we provide fair market value compensation of up to $500 resolved within 24 hours.